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Refund policy

Returns

IP related products are are all final sales.

If there are products that are eligible for return then to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines or softwares cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  • Additional non-returnable items:
  • Gift cards
  • Discounted Books are final sales
  • Downloadable software products
  • Intellectual Property
  • Books, Magazines, Journals
  • Training Materials
  • Psychometric Tests
  • HR Software
  • Management Games
  • Downloadable Software
  • Some health and personal care items
  • Discounted bulk orders
  • Tests, Tools, Simulations that have been used

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will be provided through the same online mode in 10-15 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ganeshshermon@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ganeshshermon@gmail.com and send your item to: 9 th Floor, Khar Gardens, 10 th road. Khar West. Mumbai – 400052.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 9 th Floor, Khar Gardens, 10 th road. Khar West. Mumbai – 400052. Shipping charges are payable by you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. An administrative charge of 20% of the value of your invoice is charged for warehouse handling.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.